Mental Health PACE Setter pathway

PACE Setter Diagram

Here you can find all of the information you need to achieve the Mental Health PACE Setter Award in 2017

What do practice teams have to do?

PACE Setter refers to the acronym PACE, consisting of four elements that provide a clear and standardised structure around which participating organisations are encouraged to review and refresh their services to people with mental health problems. The four elements are: Patient and staff engagement, Accessing services, Clinical best practice and care, and Educating and equipping.

All teams must complete five key activities (including two core activities).

The two core activities are:

  1. A self-assessment audit of their safeguarding procedures (all ages)
  2. An engagement exercise comprising two parts:
    a. with at least 1% of their (target) population/carers of people with mental health difficulties
    b. to engage with at least half of their staff team around the wellbeing of staff.

From these exercises, three additional activities based on the four PACE Setter elements (one of which must be around staff well-being) must be chosen and implemented to complete the application process.

Successful PACE Setter organisations will be expected to share their lessons learned with others celebrate their success. The award logo can be used widely on noticeboards, websites, and letterheads and included as evidence for CQC inspections to highlight and promote the high quality care provided. The award will remain current for three years after which we would encourage award holders to reapply.

Mental health PACE Setter pathway and process:


Email or call Anne Johnson (Project Manager) to express your interest on: 01903 277008 or

Sign up form

Inspiration guide


If you apply we will come and meet with you to tell you about the MH PACE Setter Award and how it works. We will work with you to explore what makes a mentally healthy practice and to support you to generate ideas to help you get started.  Once you have had this introductory session, you will complete and return your first write-up form (usually within six weeks) which outlines what engagement activity you have undertaken and, based on this, the other three key activity areas you have decided to focus on. The award panel will review and then agree your plan and give you the go ahead to move forward with your activities.

First write-up form

Ideas for key activities

Example patient survey

GP consulting skills powerpoint


You then undertake the activities you have agreed to do which is usually within six months.


Your achievement chart and evidence is sent into the award panel.

Achievement chart


Award decision is made by the award panel and you are invited to a celebratory event to share best practice and lessons learnt.


After the MH PACE Setter has been awarded, the long-term impact, continual development and sustainability of the changes will be reviewed informally.


"Patients with mental health problems have repeatedly told us that the things that can make  the biggest difference to their care can be around customer service, practice ethos and a  cohesive team approach. As a GP, I also know it’s also key to pay attention to the emotional well-being of staff so they can effectively look after our patients with mental health problems. These core elements are brought together in the PACE Setter framework which is easy to use, paperwork-light and based on the practice's own needs. You will have plenty of support along the way and have the opportunity to share and celebrate your success. Come and join us and be a pioneer Mental Health PACE Setter practice!”  

"Dr Sue Torry, GP Clinical Lead for Mental Health, CWS CCG“



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